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In the IT era Library and Information Managers (LIM) are deluged with advice as to how to acquire and organize learning resources and satisfy the complex and ever increasing information needs of their users. However, to achieve their goal, the question of a resource constrained regime has to be kept in mind without sacrificing the interests of the users. The services offered, accordingly, have to be internally efficient and externally effective. It is in this context that the question of ‘Total Quality’ becomes relevant in the ‘Management of Library & Information Services’. The ultimate goal of measuring it is to improve the process to make it better meet the needs of customers (library users, library staff and upper management). To share the vision for the future, the librarians and Information professionals will share a single platform and discuss the issue related to the topic.
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The present programme is designed to equip the participants with adequate know how so that they are able to:
- gauge the requirements of their clients, i.e. the library users more accurately and precisely.
- cater to the exact needs of such users.
- remain cost effective in every area of operation by doing things right the first time, every time, all the time.
- To actually measure a work process or procedure in the library
- To improve efficiency and the effectiveness of the library services
- Making continuous improvement a way of life for everyone involved in LIS in any organization.
- Overcoming barriers to continuous improvement in the context of library and information services (LIS).
- Understanding the total quality management (TQM) process and benchmarking
- Technological Innovations
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